Privacy Policy

1. Introduction

Mulholland Water Consultancy, a trading name of JOE Water Limited ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Contact us through our website forms
Request a quote or service
Subscribe to our communications
Engage with our services

This information may include: name, email address, phone number, company name, property address, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

Browser type and version
Operating system
IP address
Pages visited and time spent on pages
Referring website addresses

3. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide customer service
Process and fulfill service requests
Send you quotes, reports, and service-related information
Improve our website and services
Send marketing communications (with your consent)
Comply with legal obligations
Prevent fraudulent activity and ensure security

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. Cookies are small text files stored on your device that help us:

Remember your preferences
Understand how you use our website
Improve website functionality
Analyze website traffic and usage patterns

You can control cookies through your browser settings. However, disabling cookies may affect your experience on our website.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service Providers: Third-party companies that help us operate our business (e.g., email providers, hosting services)
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with a merger, sale, or acquisition

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Rectify inaccurate personal data
Request erasure of your personal data
Restrict processing of your personal data
Object to processing of your personal data
Data portability
Withdraw consent at any time

To exercise these rights, please contact us using the details below.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this page.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Mulholland Water Consultancy

andy@mulhollandwaterconsultancy.com

07368 618 572